WideBot Unveils First AI Voice Agent for WhatsApp Business Calls in the Middle East

Khadamaty-New

WideBot AI, a regional leader in Arabic artificial intelligence solutions, has launched the first AI-powered voice agent for WhatsApp Business calls in the Middle East. This groundbreaking innovation marks a significant leap in digital communication for governments and enterprises, enabling real-time, Arabic-language voice interactions through the region’s most widely used messaging platform.

By integrating its proprietary WideBot AI Voice Agent with WhatsApp Business, the company becomes the first in the Arab world to offer AI-managed voice call capabilities directly within the app. This advancement empowers institutions to automate, scale, and personalize customer interactions without the need for traditional call center infrastructure.

The AI voice agent, built specifically for Arabic-speaking markets, supports over 25 regional dialects—including Saudi, Egyptian, Emirati, and Levantine—allowing for highly accurate, natural conversations. Trained on thousands of hours of dialectal speech data, the voice agent leverages WideBot’s AQL Speech-to-Text (STT) and Text-to-Speech (TTS) models, delivering enterprise-grade comprehension and responsiveness.

Revolutionizing Voice Communication in the Arab WorldRevolutionizing Voice Communication in the Arab World

This launch redefines how public and private sector organizations engage with citizens and customers. Through seamless WhatsApp voice calls, institutions can now automate high-volume tasks such as appointment bookings, order tracking, inquiry handling, and even processing government transactions.

“With the introduction of AI voice capabilities in WhatsApp Business, we’re making every call smarter, faster, and more human,” said Eng. Mohamed Nabil, Co-founder and CEO of WideBot AI. “This step brings us closer to our vision of embedding Arabic AI into every aspect of organizational communication.”

Eng. Mohamed Mostafa, Chief Technology Officer at WideBot AI, emphasized the significance of the launch: “This is not just a product update — it’s a culmination of years spent developing Arabic-first AI technologies to make communication faster, safer, and more efficient across the region.”

Built for Accuracy, Security, and Compliance

At the core of this innovation is AQL GenAI, WideBot’s proprietary Arabic Large Language Model (LLM). Developed for high-stakes government and enterprise use, AQL GenAI uses Retrieval-Augmented Generation (RAG) to deliver accurate, context-aware answers based solely on verified internal data. This significantly reduces AI hallucinations and enhances data integrity and trust.

To meet stringent regional regulations, WideBot offers on-premise deployment options, along with local cloud hosting in Saudi Arabia, the UAE, and Egypt. All data exchanges are end-to-end encrypted, ensuring full compliance with data sovereignty, privacy, and security standards.

Empowering Digital Transformation Across Industries

From banking and telecom to healthcare and public services, WideBot’s AI Voice Agent enables organizations to:

Automate and manage high volumes of customer calls via WhatsApp

Reduce operational costs by replacing legacy call centers

Deliver consistent, human-like voice experiences in Arabic

Ensure regulatory alignment and secure data handling

With over one billion users relying on WhatsApp worldwide, this innovation positions WideBot AI as a strategic technology partner for institutions looking to scale digital service delivery while maintaining cultural and linguistic relevance.